Day: September 17, 2004

ultramookie has some nice things to say about how responsive we have been trying to follow up with people who are having trouble with NWE.

We got into some trouble with 1.0 because it was underpowered anyway and our older users were pretty upset at us and posted anywhere they could to complain. It hurt our reputation and our sales tremendously.

This release we are working really hard to stay on top of issues that people raise about NWE. We finally have enough features that we feel like we can stand on this product as a good word processing solution for many users and we want to make sure that those who are having problems know that we really care about them. (Because we do!)

Thanks especially to Dave and Mark who have really worked hard to follow up with everyone who contacts us, good or bad. (And there have been a LOT of people!)

Just a week after releasing 2.0, we are releasing 2.0.1. The primary reason we are doing this is that we received a ton of bug reports about people getting error messages continually when the app started. It turns out that this was due to a conflict that arose when users had some odd combination of accessibility settings set in Mac OS X. No one in the beta test program apparently had these settings, but a number of Mac users do.

The settings are not something you would commonly have turned on; most reporters we talked to, in fact, said they had things set that way by mistake. So I suppose that is why we did not catch it. Still, this tells me we need to improve our practices with our beta program. Continually improving the processes that drive our business is something we have done constantly since I came to Nisus and it is something we will do again, this time with our beta testing.

Now we are turning our attention to speeding up file open times.