I have been using the wonderful app InfoClick for years, originally purchased on the App Store.
I needed to install it on a new computer but the App Store now says 'not available in your country'...which is UK.
Oh well I thought...it is a good app, so won't begrudge them another $15 after ten years and purchased a license direct from Nisus.
I got an an acknowledgment which had no license code, but in the in "Purchased Item" section it said "Internal error. Contact Customer Support. Error RAU-005".
I initially just replied to the email, which is actually Sales at Nisus. No reply or auto acknowledgement.
Then realised I had been asked to contact Customer Support so went on the website and found a Customer Services email so then contacted them. But my email was rejected by the recipient, twice.
So then I sent another email to the Sales, Customer Services and Technical Support email addresses. No reply or acknowledgement.
Meanwhile ChatGPT said I could try dragging my App Store version from my other computer to the new one, and this worked. The App Store version has an MAS receipt file embedded. So I don't actually need a license code anymore but still miffed at the lack of response.
Anyone know anything?
Thanks