How do I reset Nisus Writer's sandbox container?

Moderator: faq-editor

Post Reply
martin
Official Nisus Person
Posts: 4567
Joined: 2002-07-11 17:14:10
Location: San Diego, CA
Contact:

How do I reset Nisus Writer's sandbox container?

Post by martin » 2019-02-15 09:33:25

In some situations you may want to reset Nisus Writer's sandbox container. This is sometimes necessary to fix odd problems related to file permission errors.

The system (macOS) will sometimes show an alert that claims you do not have permission to save a file you created or opened. The system alert usually suggests that you should adjust file permissions in the Finder to fix the situation. If the file permissions are actually correct (ie: you already have read/write access to the file) then there is likely a problem with system sandboxing. If you reset Nisus Writer's sandbox by following the instructions below these issues are usually fixed immediately.


WARNING: Nisus Writer settings will be discarded
Before you follow these instructions, be absolutely certain that you don't mind losing any customizations you've made to Nisus Writer. If you take the steps given below, most Nisus Writer settings and preferences will be reset to their default.

If you want to reset Nisus Writer's sandbox container but preserve your own customizations, you can first backup your Nisus Writer settings. Once you've made a backup, follow the instructions below to perform the reset. Once you've reset Nisus Writer and verified that it runs correctly, return to the backup instructions and use them to restore your settings.


How to reset Nisus Writer's sandbox:
1. Quit Nisus Writer if it is running.
2. Delete or move aside the sandbox folder found at this location:

Code: Select all

~/Library/Containers/com.nisus.NisusWriter
3. Restart your entire Mac to ensure cached settings are cleared.

To complete step #2 you can just move or delete the folder in the Finder.
Or if you're comfortable using Apple's Terminal application, you can execute this command to move the sandbox folder aside:

Code: Select all

mv ~/Library/Containers/com.nisus.NisusWriter ~/Desktop
That command will move Nisus Writer’s sandbox folder to the Desktop, so the system is forced to create a fresh sandbox container.

Post Reply