2.1.8 in-app update

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jb
Posts: 86
Joined: 2007-11-09 15:27:25

2.1.8 in-app update

Post by jb » 2017-12-23 17:09:41

Updating to 2.1.8 from within NWP (2.1.5 on OSX 10.13.1) fails at the last moment here.
Update downloads fine and gets extracted; the error message comes only when I click on 'Install and Restart'
Tried four times.
Worked fine downloading installer and doing it that way.
See screenshot.
I'll hope it's just me :D
UpdateErro.png
UpdateErro.png (27.03 KiB) Viewed 1072 times

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martin
Official Nisus Person
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Location: San Diego, CA
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Re: 2.1.8 in-app update

Post by martin » 2017-12-26 12:57:20

Hello jb! I'm sorry for the trouble you encountered in trying to update to version 2.1.8. I'm glad you got it working.

The problem was actually due to a defect in version 2.1.5, where the automatic updater could fail to install newer versions. A lot of users had trouble when we first released version 2.1.6, but hopefully this time it maybe was "just" you, now that we're a few versions removed.

All the best to you, and happy holidays! ⛄️⭐️

jb
Posts: 86
Joined: 2007-11-09 15:27:25

Re: 2.1.8 in-app update

Post by jb » 2017-12-26 13:03:38

Thanks, Martin.
Happy Holidays to you, too!

nisusgrrl
Posts: 2
Joined: 2018-01-09 19:54:54

Re: 2.1.8 in-app update

Post by nisusgrrl » 2018-01-09 23:21:10

I've got the same problem. Haven't been able to upgrade beyond 2.1.5. Tried multiple times, failed, and have no idea what to do about it.

Best,
Sandy

nisusgrrl
Posts: 2
Joined: 2018-01-09 19:54:54

Re: 2.1.8 in-app update

Post by nisusgrrl » 2018-01-11 11:09:10

I also can't upgrade beyond 2.1.5 for the same reason. How does one get beyond this? Download an earlier version (if one is available) and try to upgrade from that?

jb
Posts: 86
Joined: 2007-11-09 15:27:25

Re: 2.1.8 in-app update

Post by jb » 2018-01-13 08:00:54

Have you tried downloading the installer, rather than doing it in-app?
That worked for me.

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