Problem in saving new files

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jhecht
Posts: 42
Joined: 2004-12-09 10:41:48
Location: Boston area

Problem in saving new files

Post by jhecht »

Lately when I try to save new files (that have not already autosaved into the Nisus folder) I can create a file, but when Nisus Writer Pro (3.0.4) tries to autosave, I get an error message "Allow save to discard document formatting?", as shown in the attached screen shot. https://nisus.com/forum/download/file.p ... id=2054The default file type is set as an RTF, yet it seems to be trying to default to a text format. I am also attaching screen shots of the Saving https://nisus.com/forum/download/file.p ... id=2052and New File Preferences https://nisus.com/forum/download/file.p ... 053because this little big may be related to one of them. [attachment=0]Autosave wants to discard formatting.png[/attachment]

Any idea what's causing this and how to fix it? It does not happen if I let Nisus autosave it in the default Nisus folder, but that's not where I want the files to be. For the record, I am on a 2018 MacMini running MacOS 10.14.6

Thanks, Jeff Hecht
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Autosave wants to discard formatting.png
Autosave wants to discard formatting.png (72.1 KiB) Viewed 3808 times
New File Preferences.png
New File Preferences.png (81.93 KiB) Viewed 3808 times
Saving preferences.png
Saving preferences.png (91.26 KiB) Viewed 3808 times

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phspaelti
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Re: Problem in saving new files

Post by phspaelti »

I have recently encountered this as well. In my case this had nothing to do with the Nisus New File. It happened when I opened some (very old?) existing file. Nisus suddenly asked whether I wanted to discard the formatting even though the file was .rtf. I can't be sure at this time, but I think I ended up saving it, and nothing was discarded.

This has not re-occurred so far.
philip

martin
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Re: Problem in saving new files

Post by martin »

That's very strange, and I'm not sure what would cause that problem, but it certainly could be related to problems with your New File template. That seems like a good place to start in trying to fix this.

One question regarding the error alert shown in the New File preferences: when does that appear on screen? Have you tried reselecting your template file using the "Choose" button? Is that when the error is shown?

jhecht
Posts: 42
Joined: 2004-12-09 10:41:48
Location: Boston area

Re: Problem in saving new files

Post by jhecht »

I have tried to reconstruct how I got the error on the New File template, but have not yet succeeded. I did look at the Template File listed under Advanced preferences for a New File and picked Nisus New File. I think (but am not sure) that it might have been set for "Plain Text Template" before. That may have been the problem; after picking Nisus New File I was not able to reproduce the saving new new files error.

martin
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Re: Problem in saving new files

Post by martin »

It sounds like Nisus Writer lost access to your Nisus New File template, which incorrectly triggered the alerts about discarding formatting. That isn't exactly how it should work. Nisus Writer should have alerted you to the fact that your template was inaccessible at the moment you created a new file. However, if a new document window was somehow created, but the source template was inaccessible, I could see how maybe Nisus Writer got confused as to the file format of the new document and somehow incorrectly defaulted to plain text.

Either way, I'm glad you resolved the problem Jeff! Reselecting your template file almost certainly fixed the issue. That act triggers the system to restore permission for Nisus Writer to access the file.

jhecht
Posts: 42
Joined: 2004-12-09 10:41:48
Location: Boston area

Re: Problem in saving new files

Post by jhecht »

This problem has reared its ugly head again. It happened most recently (15 minutes ago) when I copied and pasted material from a web site. I noticed when I checked the Nisus New File template that it was dated at the moment that I opened the folder containing the Nisus New File template. The problem then went away, or at least I can't duplicate it again after I tried to

All that I can think of is that it has happened a couple of times since I last rebooted the system, which I rarely do -- it will go weeks or months without a reboot. So your scenario may be right, but there could be a problem that causes Nisus Writer to lose track of the new file template when the [b]system[/b] reboots. It did not lose track of the new file template (or create a new one) when I rebooted Nisus Writer.

It's not a big problem, but it is an annoying one because it can happen just when have pasted in the contact information for a person I am talking to on the phone, forcing me to interrupt the discussion while I have to do another save.

jhecht
Posts: 42
Joined: 2004-12-09 10:41:48
Location: Boston area

Re: Problem in saving new files

Post by jhecht »

This problem has reared its ugly head again. It happened most recently (15 minutes ago) when I copied and pasted material from a web site. I noticed when I checked the Nisus New File template that it was dated at the moment that I opened the folder containing the Nisus New File template. The problem then went away, or at least I can't duplicate it again after I tried to

All that I can think of is that it has happened a couple of times since I last rebooted the system, which I rarely do -- it will go weeks or months without a reboot. So your scenario may be right, but there could be a problem that causes Nisus Writer to lose track of the new file template when the [b]system[/b] reboots. It did not lose track of the new file template (or create a new one) when I rebooted Nisus Writer.

It's not a big problem, but it is an annoying one because it can happen just when have pasted in the contact information for a person I am talking to on the phone, forcing me to interrupt the discussion while I have to do another save.

jhecht
Posts: 42
Joined: 2004-12-09 10:41:48
Location: Boston area

Re: Problem in saving new files

Post by jhecht »

What may be happening here is that my 2018 MacMini is getting confused when it reboots. I had to reboot yesterday because of some problems with Mail, and today I have noticed two problems have started. One is that Nisus Writer Pro is having problems saving new files when I have copied part of a document into it. The other is that the Mini has switched output sound to an external headset that is not attached, so it's absolutely silent. I don't know whose problem this is, but it may be Apple's.

martin
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Re: Problem in saving new files

Post by martin »

That sounds like a pain Jeff, sorry! One quick question: what is the exact error alert when you now try to save the new documents? Are you seeing that same alert about formatting being discarded? Or an alert about permission problems? If it's the latter, do the permissions refer to the Nisus New File template, or the location you selected when trying to save your new file?

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