My PCI Mac is having printing problems; any ideas?

FAQ for Nisus Writer Classic (versions 6.5 and under)

Moderator: faq-editor

Post Reply
Official Nisus Person
Posts: 4755
Joined: 2002-07-11 17:14:10
Location: San Diego, CA

My PCI Mac is having printing problems; any ideas?

Post by martin »

(Taken from CompuServe Apple Technical Support forum) Apple has heard reports of printing issues on various computers with various printers and as a result, we are investigating. We have been able to reproduce some of the symptoms being described and are working to identify a solution as quickly as possible. It is important to note that there may be multiple issues each with a different solution. <br> First, perform normal printer troubleshooting such as resetting the parameter RAM (PRAM), checking cabling and connections, troubleshooting extensions and system software, turning off background printing and trying more than one document, application, cable, printer or computer. Note that there may be some issues specific to non-Apple printers or applications only that are beyond Apple's power to resolve. For anyone experiencing an issue printing, please use the following workarounds: If you are using version 8.3 of the LaserWriter driver and you cannot print without experiencing an error or a freeze, Apple recommends that you remove desktop printing extensions and use the print monitor. <br> If you experience freezes when printing multiple documents, Apple recommends that you try a print server if one is available or only print one document at a time while this behavior is under investigation. If printing certain documents only consistently freezes the computer, please contact 800-SOS-APPL for further instructions. Your assistance with these steps will enable Apple to more quickly isolate the cause of this behavior. If you are having difficulty printing from only one program, contact the manufacturer of that program for further assistance. If you have not already done so, try printing a read me file in SimpleText or printing a window from the Finder. If you cannot print from any application, then try restarting with System 7.5.2 only extensions enabled. If you are then able to print, then one of your disabled extensions is the cause. If you did not run the Disk First Aid program prior to performing a clean installation of the system software, please do so. <br> If you are printing over AppleTalk, you should be using a pair of terminated LocalTalk connectors, not a single serial cable. If the network is larger than these two nodes, try isolating it to just the printer and computer. Try turning off background printing. If you have not already done so, try printing from another port. Using the AppleTalk control panel, you can route AppleTalk through the modem port.Please consider the following when trying to isolate the cause of your issue. <UL><LI>If you get an error message when printing, what is it? </LI> <LI>If the computer freezes when printing, does it freeze with other documents? </LI> <LI>Does it freeze from multiple applications? </LI> <LI>Does it freeze if you only print one document at a time? </LI> <LI>Does it freeze if you type one word of text and print from that application?</LI> </UL> If you need further help with your issue, please contact the Apple Assistance Center at 800-767-2775 with the results of the above troubleshooting. Apple Technical Info Library References Use the search string "reset PRAM" to locate the article "How To Reset Parameter RAM." Use the search string "7.5 and Conflicts" to locate the article "System 7.5: Troubleshooting Extension Conflicts" Use the search string "7.5 and Clean Install" to locate the article "System 7.5: Clean Install Procedure"

Post Reply